Returns & Exchanges
At Five, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place your items in their original packaging with all tags still attached to ensure a smooth processing experience.
Attach the Label
Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off & Refund
Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing